Product Operations

Better systems begin with better listening.

I turn feedback, support patterns, and lived experience into clearer product decisions—strengthening the relationships between users, partners, and the teams serving them.

Selected work

Current areas of focus

01iMentor

Product operations in service of relationships

I help the people behind iMentor’s mentoring relationships get more from the platform—turning partner feedback, support patterns, and lived experience into clearer product priorities and communications.

Case study in development

02Independent exploration

Training data made actionable

A Google Apps Script and Strava API workflow that tracks training-load components and surfaces early signs that an athlete may need a change—not just another chart.

Project note in development

03Personal practice

A knowledge system with memory

A structured AI workflow built around persistent context, repeatable skills, and daily briefings—designed to make assistance grounded, useful, and less generic.

Project note in development

How I work

Listen, make sense, follow through.

Follow the signal

Support patterns and repeated friction often reveal the real product or process problem.

Design for reality

A system only works when the people inside it can understand and sustain it.

Close the loop

Feedback matters when it reaches a decision and returns as a visible improvement.

Working through a complicated product or operating problem?

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